First Line Support
First Line IT Support
Salary negotiable
First Line IT Support — Role Overview
Our Client is the European leader in construction solutions.
We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.
We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.
At Our Client, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.
First Line IT Support — Responsibilities
• Handle support calls from end users via various channels: helpdesk system, email, voicemail, telephone or in person
• Resolve issues directly or escalate to System Admins or third-party support
• Incident Management: Log, prioritize, and resolve IT issues, ensuring timely follow-up and user satisfaction.
• Service Coordination: Collaborate daily with the Service Desk to escalate complex incidents and align on best practices.
• Create new user accounts in Active Directory / Azure AD.
• Disable or remove accounts for leavers in compliance with security policies.
• Reset passwords and manage access permissions.
• Perform basic administrative tasks under supervision of System Admins.
• Order IT equipment for sites and ensure timely delivery.
• File Key Access
• Be available to provide occasional on-site Level 1 support if required.
• Mobile Device Support: Manage setup, distribution, and incident handling for corporate mobile phones.
• This is a 3 month fixed term contract role
First Line IT Support — Ideal Candidate
Our Client is an equal opportunities employer
• 1+ years of experience in IT support, helpdesk, or service desk roles (Level 1–2)
• 3rd level qualification in Computer Science
• Working experience in Information Systems and Network Infrastructure
• Any relevant IT certificates (e.g., CompTIA)
• Good knowledge of Microsoft desktop operating systems with a focus on Windows 10 and 11
• Working knowledge of standard office applications (MS Office, SAP, Adobe, Bluebeam)
• Familiarity with most common Mobile Operating Systems (iOS, Android)
• Hands-on experience supporting systems (e.g. Active Directory, Azure Active Directory)
• Knowledge of sharing files and printers in MS Windows network
• Basic understanding of computer networks (TCP/IP, VPN, Switching, Routing)
• Familiarity with remote support/ access tools (LogMeIn, GoToAssist, VNC, Team Viewer, RDP)
• Basic experience with PC hardware (replacing hard drive, graphic card, power supply)
Don't let self-doubt hold you back
At URecruit Global, we understand that many talented candidates face self-doubt or imposter syndrome and might hesitate to apply if they don't meet every single qualification. Your transferable skills and unique experience matter just as much as technical expertise. Don't let uncertainty hold you back — we encourage you to apply and share your full story.
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Frequently Asked Questions About This First Line IT Support Role
What does a First Line IT Support do in data centre construction?
A First Line IT Support in data centre construction is responsible for delivering specialist work on Tier III and Tier IV facilities. Day-to-day tasks vary by project phase but typically involve coordination with MEP teams, quality assurance, and ensuring build standards meet client specifications.
How do I apply for this First Line IT Support position?
Click "Apply Now" above and submit your CV. A specialist recruiter will contact you within 24 hours to discuss the role, your experience, and next steps. We support you through interviews and offer negotiation.
What salary can I expect for this role?
This role offers Salary negotiable. Salary depends on experience, certifications, and project complexity. Use our salary calculator for live market benchmarks across 20+ data centre roles.
About URecruit Global
URecruit Global is a specialist data centre construction recruitment agency serving the UK, Ireland, and Europe. Since 2010, we've completed 1,000+ placements across Tier III and Tier IV data centre builds with 500+ hiring partners. Our team guides you from application through to placement with expert support at every stage.